FAQs
Some regular questions answered
What delivery options do you offer?
We deliver across the UK and internationally. UK orders typically arrive within 2–4 working days via Royal Mail or a tracked courier. International shipping times vary by country, usually between 7–14 working days. Once your order has been dispatched, you’ll receive tracking information so you can follow your delivery. Any customs or import fees for international orders are the responsibility of the customer.
How can I pay for my order?
We accept all major credit and debit cards including Visa, Mastercard, Maestro, Visa Debit, and Electron, as well as PayPal, Shop Pay, Apple Pay, and Google Pay. Our checkout is fully encrypted for secure payments. Prices display in GBP, EUR, or USD depending on your country, and all include VAT where applicable. You can enter any valid promotional code at checkout before completing your order.
How do I know if my order went through?
After placing your order, you’ll receive a confirmation email with your order details. If you don’t receive an email within a few minutes, please check your spam or junk folder just in case. You can also log into your account to view your order status. If you're still unsure, feel free to contact us and we’ll confirm it for you.
How do I return an item and get a refund?
You may return any unused, unopened item in its original packaging within 14 days of receiving it. Please email us with your order number and reason for return to initiate the process. Once we’ve received and inspected the returned item, we’ll issue a refund to your original payment method. Return postage is your responsibility unless the product is faulty or incorrect.
Do you offer discounts for bulk orders?
Yes, we’re happy to offer discounts for bulk purchases or wholesale enquiries. Please email us with details about the products and quantities you're interested in, and we’ll get back to you with pricing and next steps. Whether you're stocking a shop or ordering gifts in volume, we’re happy to help.
Are Edenwood products organic?
Many of our products use natural or organic ingredients, but not all are certified organic. We work closely with suppliers who prioritise high-quality, ethically sourced ingredients and sustainable practices. Full ingredient information is listed on each product page so you can make informed choices.
How do I talk to someone at Edenwood?
We’re here to help. You can reach us via email at hello@edenwood.co or by filling out the contact form on our website. We aim to respond within 24 hours on weekdays.